Question 1

Where is Greenbird Wellness based?

Accepted Answer

We are based in Sonoma and Marin Counties.

Question 2

Where is Greenbird Wellness incense made?

Accepted Answer

The incense is handmade in sunny California, helping to keep jobs within the state and supporting the local economy.

Question 3

What is daily use incense?

Accepted Answer

Incense made for everyday use to help with relaxation, focus, or setting a calming mood at home or work.

Question 4

What is premium incense?

Accepted Answer

Premium incense is made with higher-quality natural ingredients, offering longer burn times, richer scents, and a cleaner, more refined experience.

Question 5

What is superior incense?

Accepted Answer

Superior incense is a luxury-grade blend made with the finest natural ingredients, including hard to find and rare resins and herbs. It offers a refined, long-lasting aroma and an elevated sensory experience for those who value quality and craftsmanship.

Question 6

Why does superior incense cost more?

Accepted Answer

Superior incense uses rare resins, high-quality herbs, and natural ingredients that are often harder to source due to scarcity and more expensive to produce. The craftsmanship, longer burn time, and richer aromatic experience also contribute to its higher value for those who seek the finer things.

Question 7

Where are your candles made?

Accepted Answer

The candles made for Greenbird Wellness are crafted in Europe by a company with fair practices that support local jobs and the economy, while maintaining high-quality products for their clients.

Question 8

Where do you ship from?

Accepted Answer

We ship from Sonoma County, CA.

Question 9

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping! 🌍 Our rates depend on the weight of your order and your location. We currently ship to Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Romania, South Korea, Spain, Thailand, and the United Kingdom. If your country isn't listed, it might be due to limited interest or because we haven't appeared in your local searches yet. We're based in California, USA.

Question 10

What are your sustainability practices?

Accepted Answer

Sustainability is at the heart of Greenbird Wellness. 🌱 We began with organic skin and body care products and continue to uphold this commitment. We reuse most salvageable packing materials like paper, plastics, bubble wrap, and biodegradable Styrofoam to reduce our carbon footprint. This helps us avoid unnecessary orders for more packaging. We also use salvageable packing paper to wrap specific candles, ensuring their integrity and preventing color transfer. By prioritizing these sustainable practices, we honor our commitment to the environment and support a healthier future for our community.

Question 11

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping depending on your order total and any active sales or promotions.

Question 12

How do I initiate an exchange?

Accepted Answer

We offer exchanges within a week of receiving your order. While we don't provide refunds, you can start an exchange by contacting us. Please note that return shipping costs are the customer's responsibility. For more details, check out our full policy [here](#).

FREE SHIPPING FOR US OVER $75

WELCOME TO GREENBIRD WELLNESS

Frequently asked questions